1. Campus Supported Software

A range of software is available for students and faculty members at our campus. Please refer to this link for a comprehensive list of the software that our campus supports: Provided Software

Please note that some of the software may only be accessible through Cougar Apps.

1. How to Sign Into your Adobe Account

In order to access your Adobe account, visit Adobe.com and select the "Sign in" option located in the top right corner. Next, enter your campus email and sign in on the corresponding page.

After successfully logging in, you can utilize the web-based versions of Adobe software including Photoshop, Adobe Acrobat, and Adobe Creative Cloud. To download these applications onto your desktop, visit the following link: creativecloud.adobe.com/apps

2. Resources

At CSUSM we provide many of Adobe's Creative Cloud software, here is a full list of all the Adobe products we provide: Adobe Creative Cloud

Here is a link to resources for Adobe products

3. Campus Supported Software

At our campus, you have access to various Adobe applications. After logging into your account, simply click on your profile icon and choose "View Account". This will enable you to see a comprehensive list of all the Adobe products available to us.

Go to How to Sign Into your Adobe Account for information on how to access them.

1. How to Sign Into your Office 365 Account

To access your Office 365 account, please go to this link: Office365 and use your campus email and password to sign in. Once you've logged in, you'll be able to use web versions of Office applications and access your Outlook email.

If you want to download the desktop version of these applications, simply click on the profile icon located in the top right corner and select "View account". On the next page, click on "Office apps" located in the left sidebar. This will provide you with an option to download the complete Office suite.

2. Resources

For resources on how to use the Office 365 apps, visit this link: Training Tools

For more guides please visit this page: Office 365 Guides

1. How to Sign Into your Zoom Account

The process for signing in with Zoom is straightforward. To begin, either launch the Zoom app or visit the Zoom website, and select the "Sign in" option. Then, choose the "SSO" option with the key icon, and input "csusm" in the company domain field on the subsequent screen. This will open a new tab in your web browser, prompting you to sign in with your campus username and password.

For those signing into their Zoom account for the first time, you may need to activate the account. In such a case, Zoom will automatically send an email to your campus email address containing instructions on how to proceed.

 

Link to the Zoom website.

Link to download Zoom.

2. How to Enable Screenshare on Mac

There are two ways to enable screen sharing on a Mac. The first method involves opening Zoom, starting a meeting, selecting the Share Screen option, and then clicking on Open System Preferences. This will take you directly to your Security & Privacy settings. To modify the settings, you'll need to unlock the lock on the bottom left-hand corner, select Zoom from the list of options, and then relock the lock. Once you've completed these steps, you should be able to share your screen.

Alternatively, you can enable screen sharing by going to System Preferences and clicking on Security & Privacy, followed by the Privacy tab. From there, you should scroll down until you locate the option for Screen Recording. Unlock the lock icon, select Zoom from the list of options, and then relock the lock. Once you've completed these steps, you should be able to share your screen.

3. Resources

For video guides on how to use features in Zoom, please check this YouTube playlist.

Click here for guides for setting up your CSUSM Zoom account.

1. Clearing Cache and Cookies

All of the following instructions are for clearing the cache and cookies in your web browser(s).

For Google Chrome:

1. Click the three dots at the top right
2. Settings
3. Under Privacy, click Clear Browsing Data
4. Make sure it is set to "All Time"
5. Click Clear

For Safari:

1. Click on Safari on the top menu bar.
2. Click Preferences.
3. Click the Privacy tab.
4. Click Manage Website Data.
5. Click Remove All.
6. Click Remove Now.
7. Go to the Safari menu on the top menu bar.
8. Select Quit to close Safari and save your changes.

For Mozilla Firefox:

1. Click the three lines on the top right
2. Settings
3. Under Privacy & Security, click Clear Data
4. Check both boxes and click Clear

For Microsoft Edge:

1. Click the three dots at the top right
2. Settings
3. Under Privacy, Search, and Services click Choose What to Clear
4. Check the boxes for Cookies and Cached images, make sure it is set to "All Time"
5. Click Clear Now

1. SPSS: How to Install

Installing SPSS for Mac:

1. Before downloading SPSS, check this site to find the Mac operating system versions for SPSS Statistics (we provide SPSS versions 27 and 28)

2. Click on the Academic Software SharePoint link to find the SPSS installation file. This may require you to sign in with your student email address.

3. Next click “IBM SPSS” -> “Mac” -> Click on the compatible version (27 or 28) -> “Download”

4. After the file has been downloaded, open your “Downloads” folder on your computer and double-click the file name (SPSS_28.pkg or SPSS_27.pkg)

5. The installation wizard should pop-up, click “Continue”

6. Choose the language and press “Continue”

7. A pop-up window should appear asking you to access the license agreement, click “Agree”

8. Click “Continue”

9. Click “Install”

10. Your device may ask you to give the App permission to access your files, click “Ok”

11. Once it has finished installing a folder should pop-up with program options. Double-click “SPSS Statistics”

12. Next, you will need to activate the license. Click on “Launch License Wizard”

13. Click “Next”

14. Important: Change the option from “Authorized user license” to “Concurrent user license.” Click “Next”

15. Type in the license code: spsslm.csusm.edu Click “Next"

16. Click “Finish”

Now you should be able to locate and use the App by searching your Apps for “SPSS”

For frequently asked questions or video instructions, please visit: SPSS for Students 

Installing SPSS for Windows:

1. Click on the Academic Software SharePoint link to find the SPSS installation file. This may require you to sign in with your student email address.

2. Next click “IBM SPSS” -> “Windows” -> Click on the compatible version (27 or 28) -> “Download”

4. After the file has been downloaded, open your “Downloads” folder on your computer and double-click the file name (SPSS_28.pkg or SPSS_27.pkg)

5. A window may pop-up asking for permission to download the program, select “Yes”. The installation wizard should pop-up, click “Next”

6. Accept the license agreement. Click “Next”

7. Click “Next”

8. Click “Install”

9. Once the installation is complete, check the box to “Start IBM SPSS Statistics now” and click “Finish”

10. Once SPSS is open, click “Launch License Wizard”

11. Click “Next”

12. Select the “Concurrent user license” bubble and then “Next”

13. Enter the license spsslm.csusm.edu into the box. Click “Next”

14. Click “Finish”

Now you should be able to look up SPSS in the Start Menu and click on IBM SPSS Statistics (not the one that ends in .exe) to start using the application.

For frequently asked questions or video instructions, please visit: SPSS for Students

2. Respondus LockDown Browser: How to Install

Respondus Lockdown Browser (Student Guide)

Your instructor might require the use of Respondus LockDown Browser for certain quizzes in your course. LockDown Browser is a locked browser used specifically for taking quizzes in Cougar Courses (Canvas). It prevents you from printing, copying, going to another URL, or accessing other applications (like Word) during a quiz. If a quiz requires that LockDown Browser be used, you will not be able to take the quiz with a standard web browser. Your instructor may also have enabled Respondus Monitor, which uses your webcam to record you while you take the quiz.

Before Downloading

• Review the Respondus LockDown Browser and Monitor Student Quick Start Guide (Classic Quizzes) or Respondus LockDown Browser and Monitor Student Quick Start Guide (New Quizzes) depending on which quiz type your instructor used.
  
• Check to ensure your computer meets the System Requirements for Mac & PC (scroll down to the System Requirements section). Note: Windows or OS is required (cannot use Chromebook or iPad).
• Ensure you have the latest version of Firefox on your PC or the latest version of Safari on your Mac.

Downloading

You cannot download LockDown Browser from an external link, you must do so from the Cougar Courses quiz/exam that requires it. Unfortunately this is only possible once the quiz is available. This is why we recommend instructors create a practice quiz that is available the whole term so that you can download LockDown Browser ahead of time and ensure it is working correctly at any point. If you do not see a practice quiz that requires LockDown Browser in order to download/test ahead of time, please contact your instructor to request they create one.

1. Open Chrome, Firefox (PC) or Safari (Mac).
2. Login to Cougar Courses (cc.csusm.edu).
3. Go into the course and go to the quiz that requires LockDown Browser. Click the "Take the Quiz" button.
4. Click on "Download Respondus LockDown Browser."

Before Using

• Be sure you are not using AVAST anti-virus program. The latest version of AVAST blocks the LockDown Browser and it will interfere with using Lockdown Browser until you remove it.
• Close all other programs, including Skype/Zoom and other chat systems, which may be running in the background. You may need to disable third-party plug-ins or tools enabled in Firefox.
• If Monitor is enabled, check your webcam setup to make sure your webcam and mic work.
• Take a practice quiz, if your instructor has made one available, to ensure LockDown Browser is working correctly.

Launching LockDown Browser

1. Close all open programs.
2. Locate the “LockDown Browser” shortcut on the desktop and double-click it. For Mac users, launch “LockDown Browser” from the Applications folder.
3. If prompted, either close a blocked program (e.g. screen capture, instant messaging) by choosing Yes. Or, close LockDown Browser and close the blocked program before restarting LockDown Browser.
4. If prompted, choose "Canvas" from the dropdown menu.
5. Log into Cougar Courses.
6. Navigate to the quiz within the course and begin the quiz.

For more information about possible problems with Lockdown Browser, please visit this webpage: Lockdown Browser Help

3. Cougar Apps: How to Use Campus Software

Students can use Cougar Apps to access campus software without having to install it on their devices. Cougar Apps offers two options for accessing the software: via a web browser or through Citrix.

Instructions for web browser: CougarApps Online

Instructions for Citrix Workspace: CougarApps Application

 

 

4. Cougar Apps: How to Transfer Files to your Device

If you are using Cougar Apps to run programs, please note that any work you do on the platform will not be saved on your local computer. To save files from Cougar Apps to your computer, you will have to download Citrix Workspace and store the files on your local hard drive. A video tutorial demonstrating the steps to do so is available here.

1. Global Protect: How to Install and Use

GlobalProtect is a Virtual Private Network (VPN) that enables network traffic to appear as if it is originating from the school network. This is crucial because certain resources may be inaccessible when you are not connected to the CSUSM network. Therefore, to access school resources while off-campus, you will have to install and set up GlobalProtect software on your device.

IITS has the ability to configure GlobalProtect on loaners and OTP units. Here are instructions on how to install GlobalProtect on your personal device.

2. Agent: How to Install and Use

Agent is a software application that enables internet-based calls to be made using a computer. Each Agent user has a unique username, password, and extension that is set up to function with a school number. It is important to note that if you are off-campus, you must first connect to GlobalProtect before accessing Agent.

IITS has the ability to configure Agent on loaners and OTP units. Here are instructions on how to install Agent on your device.