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2. Agent: How to Install and Use

Agent is a software application that enables internet-based calls to be made using a computer. Each Agent user has a unique username, password, and extension that is set up to function with a school number. It is important to note that if you are off-campus, you must first connect to GlobalProtect before accessing Agent.

IITS has the ability to configure Agent on loaners and OTP units. Here are instructions on how to install Agent on your device.