HomeDuo and MFAStudentsFirst Time Duo Enrollment

1. First Time Duo Enrollment

DUO multi-factor authentication (MFA) is an additional method of verifying your identity and protecting your information when you log into CSUSM systems and websites. Duo will be used on a regular basis as an app that students have on their mobile devices. You may also connect the Duo Mobile application using a tablet. If you have no smartphone or tablet, your smartphone is too old (iOS 10 and older or Android 5 and older), or you would prefer not to use your personal smartphone with the Duo Mobile app, you may request a hardware token (key fob) to use instead.  Please make arrangements to go to the helpdesk to request a key fob. Make sure to bring your campus ID when you come to pick it up.

All students, staff, and faculty accessing CSUSM systems and application are required to use multi-factor authentication. 

If you are a newly admitted student please follow the guide below to setup your Duo account. 

Step 1: Log in to your MyCSUSM

Step 2: Click on DUO Self Enrollment, located under Quick Links.

student Center Duo link

Step 3: Select Register Smartphone with app in the How do you want to enroll in MFA? menu.

Step 4: At the bottom of that screen, select the mobile phone number that you will use for DUO.

Step 5: Click Enroll

 Duo set up screen 1

Step 6: Follow the instructions to download the DUO mobile phone app and enroll in DUO.

Self-Enrollment Check DUO Setup

If you encounter any issues enrolling in Duo, including an error message (Access is not allowed because you're not enrolled in Duo), please:

  • Please fill out our DUO Identity Verification Form. 
  •  Once the form is submitted, our staff will review the submission and attempt to verify your identity using our verification tool.  If successful, we will contact you using the provided email address to send updates regarding your request.

Chat: Helpdesk Teams Chat (Instructions on how to access via Microsoft Teams)
Email: helpdesk@csusm.edu (fac-staff)
Email: techsupport@csusm.edu (students)

Phone: 760.750.4790

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